Shipping policy

ORDER PROCESSING TIMES 

Orders are processed within 1-2 business days and from 9:00 AM to 12:00 PM, Monday through Friday. Orders placed after 12:00 PM on Friday will be processed the following Monday. During seasonal times like Black Friday and Christmas, order processing can take up 5 business days excluding holidays and national holidays. We appreciate your patience while we prepare your order.

Unless otherwise specified in the Order Form, Vulpini Estate will ship the products purchased by the Customer, via courier, to the address indicated by the Customer, approximately within 48 hours of acceptance of the Order, only if in possession of all the required customer data.

Delivery takes place no later than 30 days after the order is accepted. Vulpini Estate assumes no responsibility for disruptions due to force majeure or unforeseeable circumstances. 

If the purchased products are to be delivered international, the Customer is responsible for paying any import charges and taxes, as well as any duties and customs duties required by the legislation in force in the territory of destination of the products. 

Once the Products have been shipped, the Customer will receive a confirmation email containing a link to track the shipment. If paying by credit card or cash on delivery, the ordered products will be delivered within 24-48 hours from the time Vulpini Estate confirms the order to the Customer via email. For bank transfers, the aforementioned times begin from the date the transfer is received.

In the event of a failed delivery due to the recipient's absence at the specified address, the courier will leave a notice of delivery on the first day, automatically scheduling a second delivery the following day. If the delivery is also unsuccessful in this case, the courier will not leave a second notice. However, for each delivery, the courier will send emails with all the details of the redelivery. The card left during the first delivery will contain the information the user will need to use to contact the courier and schedule an appointment. After two failed delivery attempts, the package will be redelivered by telephone, to be scheduled within 24 hours of the second delivery. After that, if the third delivery attempt is also unsuccessful or it is unable to schedule an appointment, the package will be held in storage and Vulpini Estate Customer Service will contact the user to release the hold and arrange for redelivery as soon as possible, at the recipient's expense. If this attempt is also unsuccessful, the purchased product will be returned to Vulpini Estate after 10 business days of storage. At this point, the contract will be considered terminated and the purchase order cancelled.

Vulpini Estate will retain the payment received as a refund for delivery and return shipping costs, as well as for inventory management. Termination of the contract will be communicated to the user via email. If, before the ten-day deadline, the user requests a new delivery of the purchased product, Vulpini Estate will proceed with the new delivery, charging the user, in addition to the delivery costs, storage and custody fees.

The delivery times indicated on the website are those agreed upon with the couriers used. Vulpini Estate cannot be held responsible for any delays caused by the aforementioned couriers, or by certain peak periods of the year. Unless otherwise specified by our Customer Service, delivery is intended to be at street level. When the courier delivers the goods, the Customer or a trusted person is required to be present to check that the packaging is intact and clean and that the Products received correspond to those indicated on the Order.

The Customer is required to check: that the number of packages delivered corresponds to the number indicated on the shipping document; that the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials (adhesive tape or other). Any damage to the packaging and/or the product, or any discrepancy in the number of packages or the information, must be immediately reported by writing a WRITTEN RESERVATION OF INSPECTION on the courier's proof of delivery, specifying the reason for the reservation (for example, crushed packaging, holes, etc.).

The Customer is required to send a "received with reservation" notice to shipping@vulpini.estate, also attaching photographs proving the defect. Once the courier's document has been signed, the Customer may not raise any objections regarding the external appearance of the goods delivered. 

Any problems regarding the physical integrity, correspondence, or completeness of the products received must be reported within 2 days of delivery, according to the procedures set forth in this document.

SHIPPING LOCATIONS AND TIMES 

As Vulpini Estate is expanding internationally, we can ship from any of our warehouses located in Italy, the United States, Spain, Germany and in the UK. We currently ship to EU, to both the United States and Canada, and Internationally (except for Africa and Asian Countries). 

• Orders shipping within the EU and the United States will arrive within 3-5 business days.
• Orders shipping Internationally or to Canada will arrive within 7-10 business days.

SHIPPING COSTS

Vulpini Estate does not offer at the moment a Free Shipping Policy due to the international array of its markets and Customers.

Shipping Costs will be automatically calculated at the Checkout depending on volume, weight, and your destination. 

LOCAL PICK-UP

We currently DO NOT offer local pickup. 

RETURNS, EXCHANGES, CANCELLATIONS 

Full refunds and exchanges are offered for regular priced merchandise within 30 days of purchase from retail locations, or within 30 days that tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:

• Items must not be worn or damaged.
• All original tags must be attached.
• You must present a valid receipt.

Sale and discount items are not eligible for returns or exchanges. 

If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly at returns@vulpini.estate, so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund. You are responsible for paying your own shipping costs.

We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us at shipping@vulpini.estate. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at returns@vulpini.estate. We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately and offer a gift card for future purchases for the inconvenience.